Alpha Gate Automation is committed to protecting your personal information and ensuring transparency in how we collect, use, and protect your data. This policy explains how we manage personal information in accordance with:

  • The Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)
  • The European Union General Data Protection Regulation (GDPR), where applicable
  • The Digital Services Act (DSA) for digital services accessible in the EU

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner: www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

‘Personal Information’ refers to data or opinions that can identify an individual. This may include your name, email address, phone number, mailing address, or IP address.

We collect personal information:

  • When you visit our website, fill in a form, send us an email, or contact us via social media
  • When you engage our services or respond to marketing communications
  • From cookies and analytics tools
  • From publicly available sources or third-party platforms

We process this information on the basis of:

  • Your consent
  • The need to fulfil a contract
  • Our legitimate interests in operating our business and improving our services
  • To comply with legal obligations

You may withdraw your consent at any time by contacting us.

Sensitive Information

‘Sensitive Information’ includes details such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, and health information. We only collect this with your explicit consent or where legally required.

We use sensitive information only when:

  • It’s necessary for the services we provide
  • It’s directly related to those services
  • You’ve given consent, or it’s required by law

Use of Cookies and Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

  • Improve site performance and usability
  • Analyse user behaviour for service optimisation
  • Run targeted marketing campaigns

You’ll be presented with a cookie banner when you visit our site. You can manage your preferences at any time through your browser settings or by contacting us.

Your Data Rights (GDPR and Australian Context)

You have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate data
  • Request erasure of your personal information (“right to be forgotten”)
  • Object or restrict how we process your data
  • Withdraw consent at any time
  • Request a copy of your personal information in a portable format

To exercise any of these rights, please contact us in writing. We may require identity verification before processing your request.

Third Parties and International Transfers

We may share personal information with third parties such as:

  • Service providers assisting with IT, analytics, marketing, or data storage
  • Regulators, courts, or law enforcement (where legally required)

Some of these third parties may be located outside of Australia. In such cases, we take reasonable steps to ensure adequate data protection measures are in place (e.g., Standard Contractual Clauses under GDPR).

Security of Your Information

We store your personal information securely using password protection, access control, and encrypted systems where possible.

When personal information is no longer required, we securely delete or anonymise it. Certain data may be retained for legal, tax, or auditing purposes for a minimum of 7 years.

Automated Decision-Making and Profiling

Access and Correction

To access or correct your personal information, please contact us in writing. We will respond within a reasonable time frame and may request proof of identity to ensure data protection.

Data of Children

We do not knowingly collect data from individuals under the age of 16. If we learn that we have collected personal data from a minor without verified parental consent, we will delete it promptly.

Policy Updates

This policy may be updated from time to time. Changes will be posted on this page, and where significant, we’ll notify you by email or prominent notice on our site.

Last updated: July 2025

Complaints and Enquiries

If you have any questions or concerns about how we handle your personal information, please contact us:

Alpha Gate Automation
Gold Coast, QLD, Australia

You can also lodge a complaint with the Office of the Australian Information Commissioner, or if you are in the EU, with your local supervisory authority.