Hi, I’m Kathy-Ann, owner & admin chief here at Alpha Gate Automation. Today I thought I’d take the controls away from Leo for a bit and give you a little tour of how our service works, and why, because we only offer a custom service, we differ from others.
When you first contact us, it’ll probably be me you’ll either speak to, or receive an email from. My job here is to help answer your questions, so we can find the right automatic gate or intercom system solution for you. So you know what to expect, here’s how we go about it…
In order to provide a Job Request, when you contact us by phone or via the form on our website, I will require a few personal details along with a brief description of what you are interested to be quoted on, in order to arrange a site visit from our technicians (at no cost to you, of course!).
Why does a technician need to visit the site?
All of our gates are custom made. A technician needs to see the grounds of the site to know what they are working with to be able to specify what would be best suited for your needs. Approximate measurements are taken, as well as a discussion between you and the technician as to the type of design & colour you would like for your gate/s.
A site visit also helps the technician understand in more detail exactly what / how you would like the gate used to which they can provide you with additional options to maximise the security of your property. Our technicians are extremely knowledgeable so my advice would be “use them while you have them with you”!
Back at the office with all this information on hand a quotation is produced for you. This may take up to five (5) business days.
How the process starts
From the time that you have accepted the quotation, this will mean that we have received a signed and dated copy of the quotation together with the required deposit. As the gates are all custom made, it takes approx. four (4) weeks from fabrication to installation.
The technician will need to come back to the site and take final measurements prior to fabricating the gate/s, to which we will keep you informed along the way depending on what your custom job involves.
Once the gate is fabricated we will notify you of the installation date. On completion of works (if you have purchased the automation with your gate/s) the technician will handover remote controls, manual release key/s and give you a rundown of “how to use” your purchase/s.
Maintenance & Service Calls
As with new gate quotes, I’ll require a few personal details along with a brief description of what you believe the issue with your gate/motor is, and if possible the brand of the motor as this is always helpful in giving the technicians a heads-up of what they will be working with prior to arriving. All services are given an appointment date and time (within an hour time frame) to when the technician will arrive.
This is your chance to provide me with an insight of your experience with us. At the completion of all works (Services & Installations) we really would like to hear what you ‘have to say’, so please do take a few seconds to tell us what you really think!
And that’s it! Hope you found that useful, and I look forward to speaking with you soon!